CAMBRIDGE INSURANCE BROKERS

COMPLAINTS

We are committed to providing quality advice to our clients.
This commitment extends to providing accessible complaint resolution
mechanisms for our clients. If you have any complaint about the service
provided to you, you should take the following steps:

1.   Contact your representative and tell them about your complaint.

2.   If your complaint is not satisfactorily resolved within
      1 business day please contact our Complaints Officer
Scott Carlisle at Cambridge Insurance Brokers on (08) 9248 7944
or put your complaint in writing and send it to us at
Cambridge Insurance Brokers PO Box  2650 Malaga WA 6944. 

3.    We will try and resolve your complaint quickly,
fairly and within 15 business days unless otherwise agreed.

 4.   If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA), formally the Financial Ombudsman Service (FOS). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
              
You can contact AFCA formally FOS on :
Phone: 1800 931 678 or 1800 367 287 (free call)
Email: info@afca.org.au or info@fos.org.au  
In Writing to: GPO Box 3, Melbourne, Vic 3001
Websites: www.afca.org.au or www.fos.org.au