CAMBRIDGE INSURANCE BROKERS

COMPLAINTS

We are committed to providing quality advice to our clients.
This commitment extends to providing accessible complaint resolution
mechanisms for our clients. If you have any complaint about the service
provided to you, you should take the following steps:

1.   Contact your representative and tell them about your complaint.

2.   If your complaint is not satisfactorily resolved within
      1 business day please contact our Complaints Officer
Scott Carlisle at Cambridge Insurance Brokers on (08) 9248 7944
or put your complaint in writing and send it to us at
Cambridge Insurance Brokers PO Box  2650 Malaga WA 6944. 

3.    We will try and resolve your complaint quickly,
fairly and within 15 business days unless otherwise agreed.

 4.   If we cannot reach a satisfactory resolution,
       you can raise your concerns with the Financial Ombudsman Service
(FOS) which is an ASIC approved dispute resolution facility of which
Cambridge Insurance Brokers is a member.
       
You can contact FOS on :
Phone: 1800 367 287
Email: info@fos.org.au  
Post: L12, 717 Bourke Street,
Melbourne or GPO Box 3, Melbourne, Vic 3000
Website: www.fos.org.au